Safety – Mr Cash Offer

Trust and safety

You are our top priority at Mr Cash Offer™. We want you to feel protected and comfortable in each and every home you visit with us and our partner agents.

How we keep you safe

Code of Conduct

Every visitor accepts our Code of Conduct before they enter one of our Mr Cash Offer™-owned homes.

Secure accounts

In order to self-tour, every visitor verifies their identity details: phone, email, state-issued ID, and more.

Safety messaging

If there’s a problem in the home then we try to let you know and you can get in touch with our support team if there’s an issue.

Mr Cash Offer™’s incidence response team

Custom monitoring system

Our security technology system monitors each home to let us know when a home is unsecured and helps us respond to any out-of-the-ordinary situation.

Front-line human support

Our expert customer support team is available by phone call during touring ours between 6 AM and 9 PM.

Nightly patrol

If we receive reports of safety issues, we place a home on a nightly patrol route conducted by a trusted national security company.

Touring safety

Consider these whenever you’re out touring homes.

Research the neighborhood

Look into the neighborhoods you’ll be visiting ahead of time to get familiar with their nuances.

Tell your friends and family

Let your friends and family know which homes you’ll be touring that day.

Have your phone with you

Keep your mobile phone with you during your home tour. You’ll need it to access our homes or to get in touch with us for any questions.

Communicate any issues

If you ever see something concerning at one of our homes, first ensure your own safety and then let us know so that we can address it.

Further tips for agents

The National Association of Realtors offers these Safety Tips for agents, and we agree.

Act when needed

Don’t hesitate to call 9-1-1 if you believe you are in immediate danger.

Avoiding rental scams

Mr Cash Offer™ homes are never available for rent.

If you have been involved in a rental scam involving an Mr Cash Offer™-owned property please let us know by completing this form.

Be aware of recruiting scams

Recruitment scams are a new and growing trend. Scammers often say they work at Mr Cash Offer™ and are hiring for opportunities to convince people to provide personal infomration and even payment for work tools or materials. They sometimes have social profiles, websites, job descriptions, offer training and/or have offer letters that look legitimate. Please be advised: Mr Cash Offer roles will be posted on our Careers site. We use recruiting agencies or contractors at times but they will have you interview with Mr Cash Offer™ employees before an offer is extended to you. All employees have an @MrCashOffer.com email address. If you have concerns about the legitimacy of a role, please reach out to us.